Privacy Policy

Last updated: 9 September 2026

Gaca Commercial Ltd, trading as OZONclean, respects your privacy and is committed to protecting your personal information.

Gaca Commercial Ltd is the data controller responsible for the personal information described in this policy.

Company number: 17004147
Trading name: OZONclean
Address: Broadwalk House, Southernhay, Exeter
Email: ziggy@ozonclean.co.uk
Telephone: 07985 686 654

Information we collect

We may collect:

• Your name

• Your telephone number and email address

• Your business name, where applicable

• Your property or service address

• Details about the cleaning services you require

• Information contained in enquiries, quotations and correspondence

• Appointment, invoice and payment records

• Photographs of a property where reasonably required for quoting, planning or recording completed work

• Basic technical information generated when you use our website

We may receive information directly from you through our website, email, telephone, WhatsApp or during the delivery of our services.

For business enquiries, we may also obtain professional contact details from referrals, business directories, company websites, LinkedIn or other publicly available sources.

How we use your information

We use personal information to:

• Respond to enquiries and prepare quotations

• Arrange and provide cleaning services

• Communicate about appointments and ongoing work

• Process payments and maintain accounting records

• Manage customer relationships

• Operate, secure and improve our website and services

• Meet our legal and regulatory obligations

• Send relevant business communications where permitted by law

We do not sell personal information.

Our lawful bases

Depending on the circumstances, we process information because:

• It is necessary to take steps before entering into a contract or to perform a contract with you

• We must comply with a legal obligation, including accounting and tax requirements

• It supports our legitimate interests in operating, protecting and developing OZONclean

• You have given consent, where consent is required

You can withdraw consent or object to direct marketing at any time by contacting us.

Sharing your information

We only share information where reasonably necessary. This may include:

• Website and email hosting providers, including Hostinger

• Job-management, accounting and payment-service providers

• Professional advisers such as accountants, insurers or legal advisers

• Contractors or specialist service partners involved in delivering work

• Public authorities where disclosure is legally required

These organisations may only use the information for the relevant purpose and must protect it appropriately.

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate legal safeguards are in place.

How long we keep information

We keep personal information only for as long as it is reasonably required.

Enquiries that do not become customers will normally be retained for no longer than 12 months. Customer, contractual and accounting records may be retained for up to six years where required for tax, legal or business-record purposes.

Information may be deleted earlier when it is no longer needed.

Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Ask us to delete information

• Ask us to restrict how information is used

• Object to certain uses of your information

• Request that information be transferred

• Withdraw consent at any time

You have an absolute right to object to your personal information being used for direct marketing.

To exercise your rights, email ziggy@ozonclean.co.uk.

Cookies

Our website may use essential cookies required for it to operate. If analytics or other optional cookies are enabled, visitors will be provided with appropriate information and choices through the website’s cookie settings.

Complaints

Please contact us first if you have concerns about how your information is being handled.

You also have the right to complain to the Information Commissioner’s Office through www.ico.org.uk.

Changes to this policy

We may update this policy when our services, systems or legal responsibilities change. The latest version will always be published on this website.